Privacy policy
Last updated: May 4, 2026
This page sets out the legal framework governing the use of the website tryhangover.com and all related products, content, communications, features, and services provided under the brand name HangOver.
By accessing this website, placing an order, subscribing to communications, or otherwise using any part of the services, you acknowledge that you have read, understood, and agreed to the terms, policies, and notices contained on this page.
Terms of Service
1. About HangOver and Scope of These Terms
The website tryhangover.com and all related services are operated under the brand name HangOver. References to “we”, “us”, “our”, or “HangOver” mean HangOver, Slovakia.
The website, together with all information, content, tools, products, features, checkout functions, communications, and services made available through it, are referred to as the “Services”.
The Services are hosted on the Shopify ecommerce platform. By using the Services, you acknowledge that certain technical, payment, checkout, analytics, security, and ecommerce functions may be provided through Shopify and related service providers.
These Terms of Service apply to all visitors, users, and customers of the Services. Nothing in these Terms is intended to exclude, restrict, or limit any mandatory consumer rights that cannot be waived under applicable law.
2. Eligibility and User Responsibilities
By using the Services or placing an order, you confirm that you are at least 18 years of age. The Services and products are not intended for children.
You agree to use the Services only for lawful purposes and in a manner that does not violate applicable laws, regulations, third-party rights, or these Terms.
You are responsible for ensuring that all information you provide to us, including billing details, shipping details, contact details, and order information, is accurate, complete, and up to date.
3. Nature of Products and Website Content
Products sold through this website are food supplements / dietary supplements. They are not medicines, medical devices, or therapeutic treatments.
HangOver Gummies and any other products sold through this website are not intended to diagnose, treat, cure, or prevent any disease.
All information provided on this website, including product descriptions, educational content, wellness content, marketing content, blog content, and customer-facing communications, is provided solely for informational and general wellness purposes.
Nothing on this website constitutes medical advice, diagnosis, treatment, or a substitute for advice from a qualified healthcare professional.
You should consult a qualified healthcare professional before using any food supplement, especially if you are pregnant, nursing, taking medication, under medical supervision, have a known medical condition, or are unsure whether a product is suitable for you.
You should not exceed the recommended daily intake shown on the product label. Food supplements should not be used as a substitute for a varied and balanced diet and a healthy lifestyle.
4. Product Information
We aim to provide accurate and clear product information, including product description, ingredients, allergens, suggested use, warnings, quantity, and other relevant information.
Product packaging, labels, ingredients, appearance, images, descriptions, availability, and pricing may change from time to time.
Before placing an order, customers are responsible for reviewing the product page, label information, ingredients, allergen information, and warnings to ensure that the product is suitable for them.
5. Orders, Acceptance, and Contract Formation
Placing an order through the website constitutes an offer to purchase.
We reserve the right, where permitted by law, to accept, reject, limit, or cancel any order at our discretion, including in cases of suspected fraud, pricing errors, stock issues, fulfillment issues, payment issues, shipping limitations, product unavailability, or compliance concerns.
A binding contract is formed only once payment has been successfully processed and an order confirmation has been issued.
Products sold on this website are intended for personal use only and may not be resold, redistributed, repackaged, exported, or used for commercial purposes without prior written consent from HangOver.
6. Prices, Taxes, and Payments
Prices are displayed in EUR unless stated otherwise.
Prices shown on the website may change without prior notice. The price charged will be the price shown at checkout at the time of purchase.
Shipping costs, taxes, duties, or other charges, where applicable, will be shown at checkout before the customer completes the order.
Payments may be processed through third-party payment providers and supported payment methods, including payment cards and other available payment options.
By submitting payment information, you confirm that you are authorized to use the selected payment method and that all payment information provided is truthful, complete, and accurate.
7. Shipping, Delivery, and Fulfillment
HangOver currently ships only to selected European countries.
We currently ship to the following countries:
Austria
Belgium
Croatia
Czechia
Denmark
France
Germany
Hungary
Italy
Luxembourg
Netherlands
Poland
Portugal
Slovakia
Slovenia
Spain
Checkout may not be available for countries outside the supported shipping zone.
Current shipping terms are as follows:
Standard EU Shipping: €8.90
Free EU Shipping: available for orders over €39.90
Estimated delivery time: 3 to 5 business days
Delivery times shown on the website, at checkout, or in order communications are estimates only and do not constitute a guarantee.
Delays caused by carriers, fulfillment partners, customs processes, local delivery services, weather conditions, high demand, technical issues, force majeure events, or other circumstances beyond our reasonable control do not constitute a breach of contract.
Orders may be prepared, fulfilled, and shipped through third-party fulfillment and logistics partners. By placing an order, you acknowledge that your order information, shipping information, and contact information may be shared with such partners for the purpose of processing and delivering your order.
Customers are responsible for providing accurate and complete shipping information. We are not responsible for delays, failed deliveries, lost packages, or additional costs caused by incorrect, incomplete, or outdated shipping information provided by the customer.
8. Availability and Stock
Product availability is subject to stock levels and fulfillment partner availability.
We may change, suspend, discontinue, or replace products at any time without prior notice.
If a product becomes unavailable after an order has been placed, we may contact the customer to offer a replacement, delay shipment until restock, or cancel and refund the affected order.
9. Discounts and Promotions
From time to time, HangOver may offer discounts, promotional codes, free shipping offers, launch offers, or other promotions.
Discounts and promotions may be subject to conditions, including minimum order value, product eligibility, region, expiration date, one-use-per-customer limits, or other restrictions.
We reserve the right to modify, suspend, or cancel any discount or promotion where permitted by law, especially in cases of technical error, abuse, fraud, or misuse.
10. Intellectual Property Rights
All content on this website, including text, images, graphics, product names, brand names, logos, layout, visual identity, product concepts, website structure, marketing materials, and design elements, is owned by HangOver or its licensors and is protected by applicable intellectual property laws.
You may access and use the website content solely for personal, non-commercial purposes.
Any reproduction, distribution, modification, republication, resale, copying, scraping, or commercial use of website content without prior written consent is strictly prohibited.
11. User Conduct
You agree not to misuse the Services, interfere with website functionality, attempt unauthorized access, submit false information, engage in fraudulent activity, copy or misuse brand materials, or use the Services in a way that violates applicable law or harms HangOver, customers, service providers, or third parties.
12. Disclaimer of Warranties
The Services and products are provided on an “as is” and “as available” basis, except where mandatory legal rights apply.
We do not warrant that the Services will be uninterrupted, error-free, secure, or free from harmful components.
We do not guarantee that any product will meet individual expectations or produce any specific result. Individual experiences with food supplements may vary.
13. Limitation of Liability
To the maximum extent permitted by applicable law, HangOver shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including loss of profits, revenue, data, goodwill, business opportunity, or other intangible losses arising out of or in connection with your use of the Services or products.
Where liability cannot be excluded under applicable law, our liability shall be limited to the amount paid by you for the specific product giving rise to the claim, unless mandatory law requires otherwise.
14. Mandatory Consumer Rights
Nothing in these Terms limits or excludes any rights you may have under mandatory consumer protection laws.
If any part of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect.
15. Governing Law and Jurisdiction
These Terms are governed by the laws of the Slovak Republic, without prejudice to any mandatory consumer protection rights that may apply under the laws of the customer’s country of residence.
Any disputes arising out of or relating to these Terms, the Services, or products shall be subject to the jurisdiction of the competent courts, subject to any mandatory consumer rights under applicable law.
Privacy Policy
1. Introduction
HangOver operates the website tryhangover.com and related services in order to provide customers with an online shopping experience for food supplements and related products.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit the website, use the Services, place an order, subscribe to communications, or contact us.
By using the Services, you acknowledge that you have read and understood this Privacy Policy.
2. Personal Information We Collect
Depending on how you interact with the Services, we may collect the following categories of personal information:
Contact details, including name, email address, billing address, and shipping address
Order information, including products purchased, order history, quantity, pricing, shipping method, and order status
Payment-related information, including payment confirmation and transaction information
Customer support information, including messages, questions, complaints, requests, and correspondence
Technical information, including IP address, browser type, device information, operating system, referring URLs, and website activity
Marketing information, including email subscription status, preferences, campaign interaction, and communication history
Fraud prevention and security information, including data used to detect, prevent, or investigate abuse, fraud, or unlawful activity
3. Sources of Personal Information
We may collect personal information from the following sources:
Directly from you, when you place an order, subscribe to emails, contact us, or provide information through the website
Automatically through the Services, including cookies, pixels, tags, and similar technologies
From Shopify and related ecommerce infrastructure providers
From payment processors, fulfillment partners, shipping providers, analytics providers, marketing providers, and other service providers that support the operation of the store
4. How We Use Personal Information
We may use personal information for the following purposes:
To operate, provide, maintain, and improve the Services
To process orders and payments
To fulfill, ship, and deliver products
To communicate with customers about orders, shipping, delivery, support, refunds, returns, and legal notices
To respond to customer questions, complaints, and requests
To detect, prevent, and investigate fraud, abuse, unauthorized activity, and security issues
To send marketing emails, promotions, product updates, and brand communications where permitted by law or where consent has been given
To analyze website performance, customer behavior, and marketing effectiveness
To comply with legal obligations and enforce our terms, policies, and rights
5. Marketing Communications
If you subscribe to our mailing list or otherwise consent to receive marketing communications, we may send promotional emails, product updates, offers, and brand-related messages.
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us.
Even if you unsubscribe from marketing emails, we may still send non-promotional communications relating to orders, shipping, customer service, legal notices, or account-related matters.
6. Cookies and Similar Technologies
We and our service providers may use cookies, pixels, tags, and similar technologies to operate the website, improve functionality, analyze traffic, personalize content, measure performance, and support marketing and advertising.
You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.
7. How We Share Personal Information
We may share personal information with third parties where necessary for legitimate business purposes, including:
Shopify, which hosts and powers the store
Payment processors and financial service providers
Fulfillment and shipping partners used to prepare, fulfill, and deliver orders
Email marketing and communication providers
Analytics, advertising, cloud storage, security, and IT service providers
Professional advisers, legal authorities, regulators, or other parties where required by law or necessary to protect our rights
Business partners or successors in connection with a business transaction, restructuring, merger, acquisition, or transfer of business assets
We do not sell personal information to advertisers.
8. Relationship with Shopify
The Services are hosted and powered by Shopify. Shopify may collect and process personal information in order to provide ecommerce infrastructure, checkout, payment, security, analytics, and related services.
Information submitted through the Services may be transmitted to Shopify and related service providers, including providers located outside your country of residence.
9. International Transfers
Your personal information may be processed, stored, or transferred outside your country of residence, including through Shopify and other service providers.
Where required, appropriate safeguards may be used for international transfers of personal information.
10. Data Retention
We retain personal information for as long as reasonably necessary to provide the Services, fulfill orders, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, and maintain business records.
The retention period may vary depending on the type of information, legal requirements, and business purpose.
11. Data Security
We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
12. Your Privacy Rights
Depending on where you live and subject to applicable law, you may have certain rights regarding your personal information, including the right to:
Access personal information we hold about you
Request correction of inaccurate or incomplete personal information
Request deletion of personal information
Object to certain processing
Request restriction of processing
Request portability of personal information
Withdraw consent where processing is based on consent
Opt out of marketing communications
To exercise your rights, contact us at management@addict.global.
13. Children’s Data
The Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
If you believe that a child has provided us with personal information, please contact us and we will take appropriate steps to delete it where required.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, service providers, or operational requirements.
The updated version will be posted on this website with a revised “Last updated” date.
Shipping Policy
Last updated: May 4, 2026
1. Shipping Availability
HangOver currently ships only to selected European countries.
We currently ship to the following countries:
Austria
Belgium
Croatia
Czechia
Denmark
France
Germany
Hungary
Italy
Luxembourg
Netherlands
Poland
Portugal
Slovakia
Slovenia
Spain
Checkout may not be available for countries outside the supported shipping zone.
2. Shipping Rates
Standard EU Shipping: €8.90
Free EU Shipping: available for orders over €39.90
Shipping rates may be changed from time to time. The applicable shipping cost will be displayed at checkout before the customer places the order.
3. Estimated Delivery Time
Estimated delivery time: 3 to 5 business days.
Delivery estimates are not guaranteed and may be affected by carrier delays, fulfillment delays, high order volume, weather, local delivery conditions, holidays, technical issues, or other circumstances beyond our control.
4. Fulfillment Partners
Orders may be fulfilled and shipped by third-party fulfillment and logistics providers.
By placing an order, you acknowledge that your shipping details and order information may be shared with such providers for the purpose of preparing and delivering your order.
5. Incorrect Shipping Information
Customers are responsible for providing correct and complete shipping information.
We are not responsible for delays, failed deliveries, lost packages, or additional costs caused by incorrect, incomplete, or outdated shipping information provided by the customer.
6. Lost, Damaged, or Incorrect Orders
If your order is lost, arrives damaged, or you receive the wrong item, contact us within 7 days of delivery at management@addict.global.
Your message should include:
Order number
Description of the issue
Clear photographs of the product, packaging, and shipping label where applicable
If we confirm that the product was damaged, defective, lost, or incorrect due to our error or the error of our fulfillment partner, we may provide a replacement, refund, or other appropriate solution in accordance with applicable law.
Return & Refund Policy
Last updated: May 4, 2026
1. General Return Right
Customers located in the European Union may have the right to withdraw from an online purchase within 14 days after receiving the product, subject to applicable law and the exceptions described below.
To exercise the right of withdrawal, contact us at management@addict.global within 14 days after receiving your order.
2. Condition of Returned Products
For safety, hygiene, and product integrity reasons, food supplements cannot be returned if they have been:
Opened
Unsealed
Used
Tampered with
Altered
Contaminated
Damaged after delivery
Otherwise manipulated after delivery
Products must be returned unopened, sealed, unused, and in a condition suitable for resale.
Once a food supplement has been opened or unsealed, we cannot verify its safety, hygiene, or integrity and therefore cannot accept its return unless mandatory law requires otherwise.
3. Return Shipping Costs
Unless required otherwise by applicable law or unless the return is due to our error, the customer is responsible for the cost of returning the product.
Original shipping fees are non-refundable unless the refund is due to our error, a defective product, an incorrect product, or mandatory law requiring otherwise.
4. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at management@addict.global.
Your message should include:
Order number
Description of the issue
Clear photographs of the product, packaging, and shipping label
If we confirm that the product was damaged, defective, or incorrect upon delivery, we may, in accordance with applicable law, provide:
A replacement
A refund to the original payment method
Another appropriate solution
5. Refund Processing
Approved refunds will be issued to the original payment method within a commercially reasonable time after approval.
The time required for the refund to appear in your account may depend on your payment provider.
6. Non-Refundable Situations
We may refuse a refund or return where permitted by law if:
The product was opened or unsealed
The product was used or consumed
The product was damaged after delivery
The customer failed to contact us within the applicable timeframe
The product was returned without approval
The product is not in a condition suitable for resale
The issue was caused by incorrect shipping information provided by the customer
7. How to Request a Return or Refund
To request a return or refund, contact:
Include your order number, the reason for your request, and any relevant photographs or evidence.
Food Supplement Disclaimer
Products sold through tryhangover.com are food supplements / dietary supplements.
They are not medicines, medical devices, or therapeutic treatments.
Products sold on this website are not intended to diagnose, treat, cure, or prevent any disease.
Product descriptions and website content are provided for informational and general wellness purposes only.
Individual results may vary.
Do not exceed the recommended daily dose.
Food supplements should not be used as a substitute for a varied and balanced diet and a healthy lifestyle.
Keep products out of reach of children.
Consult a qualified healthcare professional before use if you are pregnant, nursing, taking medication, have a medical condition, or are unsure whether a product is suitable for you.
Legal Notice
The website tryhangover.com is operated under the brand name HangOver.
Operator information:
HangOver
Slovakia
Email: management@addict.global
This website is powered by Shopify.
Orders may be processed, fulfilled, and shipped through third-party service providers, fulfillment partners, payment providers, and logistics providers.
This website currently sells only to customers located in selected European countries listed in the Shipping Policy.
Age restriction: Products are sold only to individuals aged 18 or older.
Copyright notice: © 2026 HangOver. All rights reserved.
Unauthorized use, reproduction, copying, distribution, resale, or commercial use of website content, branding, product names, product images, layouts, designs, concepts, or written materials is prohibited without prior written consent.
Contact Information
For questions about orders, shipping, returns, refunds, privacy, legal matters, or general support, contact:
HangOver
Slovakia
Email: management@addict.global
We aim to respond within a reasonable business timeframe.